Internet/IVR based customer Assistance Reporting and Expediting

A support is only as strong as its structure. If it fails to constantly deliver, it is as good as no support." iCARE is all you need to provide your customers with a state-of-the-art(web, WAP and VIR enabled) support architecture. It allows your customers, managers, and technicians to have a worldwide access using a standard Internet browser, PDAs or Phone lines.

iCARE addresses all new dimensions of a modern eCRM, reducing total cost of ownership (TCO) for customer-support oriented organizations.

• Enabling you to create value for your customers
• Providing your customers with a state-of support structure
• Eliminating every barrier of information accessibility and allows your company to provide a flexible and versatile customer support system

Interactive Order Booking and Tracking System (iObts)

An Interactive Supply Chain Management Enterprise Application with an IVR/short message based interface to book/track orders online, bundled with an inventory management module

iObts is an integrated IVR system designed for Stockist / Distributor which will empower them to offer value added services to dealers. It assists in round-the-clock order receiving/booking, cancellation and status enquiry.

Besides better service iObts helps in Improved Inventory / working capital management. It helps in improved cash flow.

CSL-iSchool is an interactive management software which automates various activities of a school. All the major work flow, data storage and reporting needs of a school are automated. It proves a complete solution for a school's needs such as Student records, Enrollment, Exams, Class and Section allocation, Teacher and related report generation.

CSL-iLib is an advanced and elegant library management system which is suitable for small and medium sized libraries. It is capable of managing Book Issues, Book Returns, Magazine/NewsPaper subscriptions, generating various reports for record keeping and review purposes.